Frequently Asked Questions (FAQ)
Product Questions
Q: What types of shoes do you offer?
A: We offer a variety of shoes including Athletic Trainers, Casual Trainers, Lace Up, Sandals, and Slip-Ons.
Q: Are your shoes suitable for all seasons?
A: Yes, our collection includes shoes designed for different seasons and weather conditions.
Q: Do you offer shoes in different sizes?
A: Yes, we offer a wide range of sizes to ensure a perfect fit for everyone.
Shipping and Delivery
Q: What are your shipping options?
A: We offer two main shipping options: Standard Shipping via DHL or FedEx (£12.95) and Free Shipping via EMS for orders over £50.
Q: How long does it take to process and deliver my order?
A: Orders are processed within 1-2 business days. Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after dispatch.
Q: Do you ship internationally?
A: Yes, we ship worldwide except for some remote areas in Asia and other regions.
Returns and Exchanges
Q: What is your return policy?
A: You can return items within 15 days of receiving them, provided they are in their original condition and packaging.
Q: How do I initiate a return?
A: Please visit our Returns Policy page for detailed instructions on how to initiate a return.
Q: Will I get a refund or exchange?
A: We offer both refunds and exchanges, depending on your preference and the availability of the desired item.
Account and Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal.
Q: How do I update my account information?
A: You can update your account information by logging into your account on our website.
Q: Is my payment information secure?
A: Yes, we use secure payment gateways to ensure your payment information is protected.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team at [email protected].
Q: What are your customer support hours?
A: Our customer support team is available from 9 AM to 5 PM GMT, Monday to Friday.