1. User Access and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information during registration and checkout.
• Use the website only for lawful purposes and not engage in any activity that could harm the site or its users.
• Maintain the confidentiality of your account information and be responsible for all activities under your account.

2. Product and Service Description

We strive to provide accurate descriptions of our products, including:

• Athletic Trainers
• Casual Trainers
• Lace Up
• Sandals
• Slip-On

However, we do not guarantee that product descriptions or other content on the site are error-free. If you receive a product that is not as described, you may return it following our return policy.

3. Order and Payment Terms

When you place an order, you agree to:

• Provide valid payment information using one of our accepted payment methods: Visa, MasterCard, JCB, or PayPal.
• Pay all charges incurred by your use of the site, including shipping fees and applicable taxes.

We process orders within 1-2 business days and offer the following shipping options:

• Standard Shipping: £12.95, delivered within 10-15 business days via DHL or FedEx.
• Free Shipping: Available for orders over £50, delivered within 15-25 business days via EMS.

4. Returns and Exchanges

We want you to be satisfied with your purchase. Our return and exchange policy includes:

• Eligibility: You have 15 days from the date of receipt to return or exchange items in their original condition, unworn, and with all tags attached.
• Process: Contact our customer service at [email protected] to initiate a return or exchange. You will receive an RMA number and further instructions.
• Shipping: Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.
• Refunds: Refunds or exchanges are processed within 5-7 business days after we receive and inspect the returned items.

Note: Sandals are non-returnable due to hygiene reasons unless defective.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Shoes Shop and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

6. Limitation of Liability

Shoes Shop is not liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased. Our liability is limited to the purchase price of the product.

7. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from your use of the site will be resolved in the courts of the United Kingdom.

8. Contact Information

If you have any questions or need assistance, please contact us at:

Email: [email protected]

Address: Shoes Shop, 6 London Rd, Stoke-on-Trent, GB CH3H 7WE